Carteret-Craven Electric Cooperative (CCEC) has earned a high score based on customer ratings analyzed by the American Customer Satisfaction Index (ACSI®) a national group that measures customer satisfaction across multiple industries throughout the entire United States.*

For 2024, CCEC received an ACSI score of 88 on a 100-point scale. CCEC’s score is 13 points higher when compared to municipal utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places CCEC 14 points higher than the average investor-owned utilities (IOU) score of 74, per the industry ratings.  

As a not-for-profit electric cooperative, CCEC operates such that its actions are meant solely in the best interest of its member-owners; and the electric cooperative business model allows CCEC’s staff and Board of Directors to make member satisfaction a top priority.  

“This year’s ACSI score provides a unique benchmark for us and is a great measure of our members' overall satisfaction with us as a company,” CCEC General Manager and CEO Jake Joplin said. “Whether our line crews are responding to an outage or a customer service representative is answering questions over the phone, our goal is to be member-focused. These survey results highlight those efforts however, we recognize there is always potential for growth. We look forward to continuously improving the work we do daily to deliver safe, reliable, and affordable power to our members.”

* Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Carteret-Craven Electric Cooperative, collected between July 1 - 31, 2024. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.